Terms and Conditions

Intellectual Property

All content inclusive of features and functionalities on this website (www.dunapay.co.za) is the property of DunaPay, its shareholders and content creators. You may not mirror, copy or distribute without express permission from DunaPay. All intellectual rights and property are governed by South African and international IP and copyright laws.

Unauthorised removal, modification, duplication and distribution is illegal and is subject to both criminal and civil litigation including personal claim for damages.

Privacy Policy

This privacy policy is based on the POPI Act (Protection of Personal Information Act No.4 of 2013). DunaPay values your privacy and have thus developed this policy to outline how we intend to safeguard your privacy.

Definition of Personal Information

DunaPay is a traffic infringement payment platform, as such all infringements are linked to registered vehicle owner or designated driver. In order for us to initially provide you access into this website (www.dunapay.co.za), we need to first verify your credentials or personal identifiable information, which may include the following:

• Name
• Identity or Registration Number
• Email Address
• Telephone Numbers

Consent

DunaPay considers your choice to register as a user on this website (www.dunapay.co.za), as you giving us consent to collecting your personal information for the purpose of providing you service(s) offered on this site. We commit ourselves to absolute diligence in protecting your personal information from illegal exposure.

Other Information We May Collect

In order to facilitate settlement of outstanding infringements you may provide to us credit, debit or banking details. Such information will be treated with greatest confidentiality and will be used for sole purpose of facilitating a specific transaction nothing further.

How We Use Your Information

We may, in the process of providing you our service(s), collect information to facilitate settlement of outstanding infringements, contacting you via email, SMS, MMS or social media platforms. We may contact you to advise of new transactions in your registered account or advise you changes on this website (www.dunapay.co.za).

How Long Do We Keep Your Information For?

DunaPay commits not to keep your personal information for time periods beyond the purpose for which it is collected or processed unless there is a specific legal requirement in doing so.

Accuracy of Personal Data

DunaPay receives information from local authorities and is not the originator or primary processor of infringement data but is simply a settlement agent facilitating payment(s). In this regard DunaPay may not be able to guarantee the accuracy or completeness your personal data. Notwithstanding provisions above, DunaPay will endeavour to provide as accurate information as it possibly can.

Limitation of Liability

DunaPay is a payment agent and therefore cannot guarantee correctness or availability of all traffic infringement records provided to us by local authorities. In some instances, we may only get access local authorities through APIs or links for which we cannot guarantee reliability.

Information kept on this website (www.dunapay.co.za) should not be regarded as a professional or legal advice therefore should not be relied upon.

DunaPay will employ all data safeguards including but not limited encryption technology on your personal information but accepts no responsibility or liability whatsoever for any damages that you may suffer as a result of a data or confidentiality breach.

Cancellation Policy

DunaPay is a subscription-based membership, therefore you may deregister or unsubscribe from any services or communications provided by this website, by either contacting us and requesting to deregister or unsubscribe.

Return Policy

DunaPay (www.dunapay.co.za) is a traffic infringement settlement platform. There are no goods or merchandise being sold. The Return Policy is only handled through the Refund Policy.

Delivery Policy

DunaPay (www.dunapay.co.za) is a traffic infringement settlement platform. There are no goods or merchandise to be delivered.

Governing Laws and Jurisdiction

DunaPay (www.dunapay.co.za) website is domiciled in South Africa. The Terms and Conditions of this website shall be governed by the laws of the Republic of South Africa and the North Gauteng High Court shall have jurisdiction over matters arising out of the use of this website or Terms and Conditions thereof.

Refund Policy

By using DunaPay platform you accept that this website (www.dunapay.co.za) is merely a settlement agent contracted by local authorities to facilitate settlement of infringements. In this regard refunds are subject to time limit in that once funds have been remitted to the local authority DunaPay cannot guarantee the period it would take for the refund process to be finalised. This does not however mean that no effort will be made to expedite such a refund from the concerned local authority.

With that in mind, you are advised to lodge your refund request within seven (7) days of payment, upon which a refund shall be processed within 48 hours.

Transaction Currency

DunaPay will process transactions in South African Rands only.

Contact Details